Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, driver and house-help accommodation is not available.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area).  Upto 3 cars can be parked

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

No, the home is not available for day picnics.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

What is the type of cuisine served?

Accepted Answer

Indian, Chinese, South Indian and Mumbai Chaat cuisines are served.  We offer simple home cooked meals. There is a standard menu available. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes, the caretakers can prepare home-fresh, vegetarian food and non-vegetarian food. Fish and Mutton will be charged as per actuals.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing moderately loud music is allowed within the limit and up until 10 pm. We have speakers with a USB port onsite, so you could attach your phone, Pendrive to the music system.
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. Hookah is not allowed inside or outside the premises. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 
Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.  Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 18

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 19

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid in cash, two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself.

Question 23

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 24

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 25

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized/king-sized beds. All our mattresses have mattress protectors.

Question 26

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc. and towels.

Question 27

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms and the living room are air-conditioned.

Question 28

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa does have WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 29

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter and genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power. Diesel charges for genset usage in case of power outage will be charged as per actuals.

Question 30

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.  There is also a watchman who guards the villa at night.

Question 31

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in outside sections. Private bedrooms and bathrooms and living room are not monitored.

Question 32

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 33

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 34

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Dispirin, Combiflam.

Question 35

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 36

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  Since SaffronStays believes that holidays are about families bonding,  the home has been stocked with board games such as Uno, Chess, Carrom, Jenga and Scrabble. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 37

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. 

The home has 1 bedroom on the ground floor with a small set of steps that can be comfortably climbed. There are 3 bedrooms on the first floor. All the bedrooms have private bathrooms, again easy to access at night without any supervision. All our bathrooms have anti-skid surface.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking. 

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 38

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 39

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa.

Question 40

What can we do for fun around the property?

Accepted Answer

1. Enjoy your time with your family, friends and colleagues as you unwind by the outdoor bar-n-barbecue and a bohemian-styled seating area near the pool. 2. Try your hand in fun indoor games like Carrom, Jenga, Playing cards, Scrabble, Uno etc. 3.Lonavala Market is just 3 kms from the property. 4. One can visit famous tourist spots such as Bushi Dam, Valvan Dam and Kune Falls are a drive away.

Question 41

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool 5 feet deep, within the complex. The dimensions of the pool are 10feet*17feet. Pool timings are between 9 am to 7 pm. The water is chlorinated. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

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