Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home. This property has 3 villas that can be booked. You have the flexibility to book these villas in any combination depending on your group size and preferences.
This estate houses three villas SaffronStays Boulevard LogHouse, SaffronStays Boulevard StoneHouse, and SaffronStays Boulevard RockHouse. All of the homes can also be booked individually.
All the homes can be booked together by a large group of family and friends.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 800 per person, per night.  This does not include meals.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite which can park upto 6 cars.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 9 people per villa.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games etc.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are not provided. Meals can be ordered from outside. The caretaker will help you locate the restaurants nearby. Facilitation charges are INR 1000/- per day.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 11

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 12

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 13

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 14

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool, etc.

Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: 11 km from Lonavala Railway Station
Air: 95 km from Chatrapati Shivaji Maharaj Terminus International Airport

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 19

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 20

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 21

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 22

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 23

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 24

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 25

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

How many extra mattresses can be provided?

Accepted Answer

9 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 27

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 28

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 29

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 30

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 31

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 32

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 33

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTVs on the outside premises of the villa. Private bedrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 37

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 38

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 39

How do I get there?

Accepted Answer

The villa is accessible by car or train. The road journey is less than 2 hours from Mumbai and Pune airport. The closest train station is Malavli station, just 2 kilometres away from the property.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis and Darts. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 44

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. The dimensions are 12x10x4 feet. Pool timings are between 9 am to 7 pm. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 45

What can we do for fun around the property?

Accepted Answer

Looking to unwind? You can also enjoy a massage at additional charges.
Enjoy a fun-filled weekend by playing games like UNO, Jenga, carrom and table tennis. You can also enjoy a game of cricket in the garden.
Lonavala is a hot spot for adventures. Experience the thrill of paragliding amidst the green valleys at Kamshet Paragliding, merely a 20-minute drive away. 
The famous Sunny Da Dhaba is just 15 minutes away from the home.
Explore some historical wonders of the Bhaja Buddhist Caves and Karla Caves, some 10-20 minutes drive away. If you are an adventure lover, the famous Lohagad Fort is 6km away.
For a fun time, the Wet-n-Joy waterpark is just 10 minutes away.
The Karla Wax Museum is 10 minutes away from the villa.
Want to take a taste of Lonavala back home? You will find many chikki and fudge shops in the area.
If you want to experience local trains, the Malavli railway station is just 5 minutes away.

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