Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is Driver and/or House-Help accommodation available?

No, driver accommodation is not available.

Is parking available onsite or nearby?

Parking for 1 car is available onsite.

What is the type of cuisine served?

We offer simple home cooked meals. There is a standard menu available. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Is outside food allowed? Are we allowed to cook ourselves?

No, outside meals are not allowed in the home. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. Snacks and other beverages can be arranged if advance notice is given to the caretaker. This amount will need to be paid to the onsite caretaker in cash, at the end of your stay.

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients. Fish and mutton preparations shall be charged extra, at actuals which is payable in cash to the caretaker onsite. Please inform in advance, to allow our caretaker to procure the same.

What are the meal charges for children?

Children up to the age of 6 shall not be charged for meals. Children in the age group 6-11 shall be charged Rs 1000 per person, per day for veg meals and Rs 1200 per person, per day for Non-Veg meals respectively.

Are meals provided onsite? What are the charges?

We provide healthy home-cooked meals prepared using locally sourced fresh ingredients. We recommend trying out our local chef's veg specialty like Paneer Makhanwala, Baingan Bharta, Mixed Veg, Dal Tadka and Bengali vegetable preparations. In non-veg try the Butter Chicken, Mutton Curry and Chicken Biryani. Must try - The succulent Gulab Jamuns and Moong Dal Halwa Fish and mutton dishes (subject to availability) can be served at an additional cost which is payable at actuals onsite. Meal Pricing is as follows: Adults (Veg): Rs 1800 per person, per day Adults (Non-Veg): Rs 2000 per person, per day Children (Veg): 1000 per person, per day Children (Non-Veg): 1200 per person, per day Meals are taxable and must be paid online while booking. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Do you allow loud music?

Keeping in mind that the home is in a gated community and privacy of other residents is to be respected, no loud music will be allowed at any time of the day.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Weâ€™re planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

How do we reach your villa by public transport?

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, then guests can get down at Lonavala railway station or bus stand and take an auto to the home.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Yes, we do allow shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 8 people can be accommodated in the villa for an overnight stay. Access to the pool will be subject to homeowner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photoshoot will need to be taken by the guests themselves. If you wish to book our home for shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM). If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

A security deposit of INR 25000 is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned by NEFT within 5 business days after check-out.