Question 1

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). There is also a public car park nearby.

Question 2

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 3

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Caretaker will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 4

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 5

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 6

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 7

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 10

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 11

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 12

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 13

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 14

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: Mumbai- Goa Express etc. 
Air: The closest airport is Pune

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

What is the cancellation policy?

Accepted Answer

If the Guest cancels the booking anywhere before 21 days before the check-in date, they are entitled to a 100% refund. If the Guest cancels the booking anywhere between 21-11 days before the check-in date, they are entitled to a 50% refund. For any cancellations made after 11 days to the check-in date, there would be no refund. If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever. All cancellation policies are overridden if a guest uses the “NOCANCEL” coupon while booking. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same. Cancellations for peak dates such as Independence Day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New Year (24th Dec to 2nd Jan), and Republic Day (26th Jan) will not be accepted. A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellationto no refund.

Question 19

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 20

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 21

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 22

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 23

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 24

Are there any resident pets on the property?

Accepted Answer

Yes/ No?

Question 25

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress per room can be arranged onsite. Our home has adequate bed sheets, blankets, and pillows for extra bedding.

Question 26

What type of beds, mattresses do you have?

Accepted Answer

Our bedroom has a twin bed.

Question 27

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, and towels.

Question 28

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 29

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 30

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a Genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as they consume more power.

Question 31

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 32

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 33

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 34

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 35

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has an iron grill wall surrounding the premises.

Question 36

How do I get there?

Accepted Answer

The best way to reach is by a your own vehicle or a private hired vehicle. 
The nearest station is Khed. You can take a taxi from there to SaffronStays Amavi.

Question 37

Is this home child-friendly?

Accepted Answer

Yes, our home is child-friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 38

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 39

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 40

Is there a beach close by and is it clean and safe?

Accepted Answer

Yes, there is Murud Beach (1 km), Karde Beach (2.3 km), and Ladghar Beach (7.7 km). The tides are safe, but we recommend you enjoy the waves from a distance post-sunset.

Question 41

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Murud Beach (1 km), Karde Beach (2.3 km), Ladghar Beach (7.7 km), and Suvarnadurg Fort (7.9 km). It is about  minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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