Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

The tent has 2 rooms, guests can book 1 or both rooms as per needed. Larger groups can also book the 4-bedroom farmhouse called SaffronStays Aatman which is on the same premises.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite for up to 2-3 cars.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, Driver or House-Help accommodation is not available.

Question 4

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 5

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 6

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 7

Are meals provided onsite? What are the charges?

Accepted Answer

Guests can avail meals from a pre-fixed menu at an additional charge. Please pay the meal charges online, minimum 48 hours prior to check-in. Cash payments will not be accepted. Relish home-cooked Maharashtrian meals prepared by our local cook, Anita. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge. Seafood and mutton dishes (subject to availability) can be served at an additional cost. BBQ can be arranged at an additional cost. Charges are INR 1000 per head (veg) and 1400 per head (non-veg). Breakfast and any one meal (lunch or dinner) is compulsory in the package.

Question 8

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 9

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catering villa.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

Are we allowed to access all areas?

Accepted Answer

Guests can access common areas like the outdoor areas, lawns etc. They cannot access the main farmhouse and kitchen.

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 17

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 18

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 19

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 23

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 24

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 25

Are there any resident pets on the property?

Accepted Answer

Yes, there is one friendly dog of the Indie breed on-site.

Question 26

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 27

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter and a genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as they do not work on the generator.

Question 28

How many extra mattresses can be provided?

Accepted Answer

1 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 29

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 31

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. However, due to its unique location, there is no mobile network available. Guests can still make calls using WiFi calling.

Question 32

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents & nets. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 33

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 34

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 35

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 36

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 37

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 38

Is there a security guard / watchman?

Accepted Answer

No. However the caretaker lives onsite.

Question 39

How do I get there?

Accepted Answer

SaffronStays Aatman is approximately a 5 hours drive from Mumbai.  The house is located on the Mahabaleshwar - Poladpur (Pratapgarh) road, before Mettale village, if coming from the Mahabaleshwar side.

The property is exactly 4 kilometres away from the Mumbai-Point Naka on the Mahabaleshwar-Poladpur road, right after Gokul Hotel.

It would be ideal to come here with your own transportation, your own car or private taxi, as that would give a lot of freedom to move around Mahabaleshwar. A separate driverâ€™s accommodation is available with additional charges. There is ample parking available on the property. Local taxis can also be organized with pre-intimation.

For the last 3 kilometres of the journey there is no cellular network. If you need assistance, it would be ideal to call us before you reach the Mumbai-Point Naka on Mahabaleshwar-Poladpur road.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.

Question 41

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 42

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

All the rooms are on the ground floor with an ensuite bathroom.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 44

What can we do for fun around the property?

Accepted Answer

- For the lovers of a classic English garden party: the home offers an aesthetically designed outdoor dining area- a beautiful set-up under a large Jamun tree.
- What’s more? Level up your party plans and dinners as Ranjeet, the chef on-site prepares some lip-smacking, live barbecue meals and delectable delights for the guests!
- The home boasts a sprawling lawn surrounded by a lush green farm.
- Sunset Point is a short trek away from here.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

There is no swimming pool on this property.

Question 46

Is there a beach close by and is it clean and safe?

Accepted Answer

There are no beaches close to this property.

Question 47

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

There are no water bodies close to this property.

This home is no longer on our network