Can I book only one or two rooms, or do I need to book the entire home?

No, you cannot book just one room. You would need to book the entire home.

Is Driver and/or House-Help accommodation available?

No, driver and house-help accommodation are not available. However, the caretaker can facilitate their stay nearby.

Is parking available onsite or nearby?

Free parking is available onsite. Up to 4 cars can be parked.

Are meals provided onsite? What are the charges?

Meals are available on-site and can be enjoyed at an additional charge from an à la carte menu. Please note that food service is not available by the pool.

What is the type of cuisine served?

We offer authentic North-Indian home cooked fresh meals. We have a standard menu and our caretaker will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Do you allow us to stock things in your fridge?

Yes, you can use the common fridge to store food/beverages.

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Is outside food allowed? Are we allowed to cook ourselves?

No, outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Do you allow loud music?

Given the location of our home, playing music is allowed within limits and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level in-check and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time is at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the property for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

What formalities are needed during check-in and check-out?

As required by law, all guests have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

Guests will be able to access all areas. However, guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

How do we reach your villa by public transport?

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be: Bus: State Transport buses Train: 27 km from Kathgodam Railway station Air: 61 km from Panthnagar Airport

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Can I redeem any offers while booking this home?

Yes. Members can redeem their nights, utilise their privileges, and avail any offers while booking this home.

How many extra mattresses can be provided?

2 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Is there Internet/ 4G/ WiFi connection available onsite?

Yes, the villa has a WiFi connection. There is adequate network connectivity.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are advised that heater and geyser will not operate on inverter.

Is the Home air-conditioned?

Our home is surrounded by greenery and it is cool throughout the day. Our home is not air-conditioned but all rooms have been furnished with fans and mosquito nets over doors and windows.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like soap, shampoo and towels.

What type of beds, mattresses do you have?

Our bedrooms have lovely king-sized beds.

Is there a security guard / watchman?

No. There is no security guard onsite. However, the home is under CCTV surveillance and it is in a gated compound.

Are the premises monitored using CCTVs?

Yes, there are CCTV cameras installed in the Verandah/Sit Outs, Lawns/Garden, Parking, Estate Entrance, Kitchen, Backyard/Storage Area.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a iron grill surrounding the premises.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Is this home child-friendly?

Yes, our home is child-friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc. Parents are advised to be cautious when allowing kids to run around.

Is the villa wheelchair accessible?

No, our home is not wheelchair accessible.

From Pantnagar Airport take NH109 to Haldwani Byp Rd in Transport Nagar, Dhaula Khera. Take Bhowali-Bhimtal-Haldwani Rd to Bhimtal By-pass Rd. Continue on Bhimtal By-pass Rd to your destination in Bhowali Range. The home will be on the left. For further assistance, kindly refer to the map provided on our website.

Is this home senior citizen friendly?

Yes, our home is senior citizen/elderly-friendly. The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. All the bedroom have private bathrooms, again easy to access at night without any supervision.

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Yes, explore the local gems of Bhimtal, such as Sattal Lake (5 km), Garur Tal (2.3 km), and Bhimtal Lake (3.4 km).

What can we do for fun around the property?

When you’re at this property, you can enjoy delicious North Indian meals prepared freshly by our in-house chef, and explore the local gems of Bhimtal, such as Sattal Lake (5 km), Garur Tal (2.3 km), and Bhimtal Lake (3.4 km), Kainchi Dham Neem Karoli Baba Ashram (16.8 km). Experience an adrenaline rush by paragliding by the Naukuchiatal Hiil Top (7.8 km). Immerse yourself in the beauty of Nainital as you drive up to Nainital City Centre, just 21 kilometres ( 50 minutes) away. Play a game of chess or Uno with your family and friends, or spend a leisurely afternoon basking in the sun on the patio or leisure in and around the pool. Book your stay with us and make your family vacation an unforgettable one!

Is there a pool and what's the depth/ length of the pool?

Yes, there is a private pool. Pool timings are between 7 am to 9 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.