Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available at an additional cost of Rs. 1,000 per person per night along with basic meals.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). Upto 10 cars can be parked on site.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. 
Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 
If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

What is the type of cuisine served?

Accepted Answer

Homefresh authentic meals are provided by our in-home chef on demand. Seafood and Mutton preparations will be charged as per actuals. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge. Veg and non-veg barbeque can be arranged on prior intimation, at an additional cost.

Question 6

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 7

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. 
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 10

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 11

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 12 pm and check-out time is 11 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 12

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 13

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, etc. 
Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 14

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 
Our home is cool and breezy round the year, so you could visit at anytime.

Question 15

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 16

Who manages the villa?

Accepted Answer

There is a caretaker onsite along with housekeeping, cleaning and an in-home chef.

Question 17

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 18

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund." > HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 19

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 20

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 21

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 22

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 23

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 24

What type of beds, mattresses do you have?

Accepted Answer

One bedroom has a king-sized bed. Other 3 bedrooms have twin beds.

Question 25

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, towels, etc.

Question 26

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. (The home does not have a living room)

Question 27

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 28

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 29

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 30

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 31

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 32

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns.

Question 33

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.

Question 34

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is elderly friendly.

Question 35

Is the place pet-friendly?

Accepted Answer

Yes, our home is pet-friendly. However, their access is limited to the common areas and the bedrooms. They're not allowed on the furniture or on the beds.  Pets are not allowed in the pool.

Question 36

How do I get there?

Accepted Answer

Head southeast on NH966 from the Kozhikode Airport Junction. 
Take EMEA College - Airport Rd and Calicut Airport Rd/Kondotty - Kolappuram Rd/Kondotty - Tirurangadi Rd to NH 66 in Kolappuram
Follow NH 66 to Karingapara Road/Vailathur-Kozhichena Rd in Kozhichena
Follow Vailathur-Kozhichena Rd, Tirur - Calicut Rd/Tirur - Edarikode Rd and Tirur-Chamravattom Rd to NH 66
Follow NH 66 to Kottaram Rd in Kuruppan Kulangara
Take Ottappunna - Alunkal Rd, Kuruppan Kulangara Rd and Cherthala Kanichukulangara Rd to your destination in Pokkalassery

Question 37

What can we do for fun around the property?

Accepted Answer

Walk to the serene Marari beach which is just 10-minutes away or better still go by country boat directly from the home. Itâ€™s a thrill you donâ€™t want to miss. Also head to the Chethy beach not too far away for a quiet walk.
Undertake a spiritual journey with the many historical temples and local churches. They are well known for their stories and rituals. 
The serene Kashid beach is just 15 minutes away. Indulge in some watersports with your family or have quiet, therapeutic walks along the shore. 
The Kumarakom Bird Sanctuary is at a drivable distance of 25 minutes from the home. Located on the banks of the Vembanad Lake, it is a bird loverâ€™s paradise.

Question 38

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

The home does not have a pool.

Question 39

Is there a beach close by and is it clean and safe?

Accepted Answer

Marari beach just 10-minutes away from the house. The tides are safe, but we recommend you to enjoy the waves from a distance post sunset.

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