Question 1

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 1200 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to 2 no of people can be accommodated.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 14 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 4

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are mandatory and are included in the tariff( Breakfast, Hi-tea and Dinner only). Lunch is available at extra cost and can be ordered from the Ala carte menu at the restaurant on site. 
Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 5

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed and guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 3 pm and check-out time is 12 pm. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: Mumbai- Goa Express etc. 
Air: The closest airport is Mumbai / Goa.

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

What is the cancellation policy?

Accepted Answer

If the Guest cancels the booking anywhere before 21 days before checkin date, they are entitled to a 100% refund.
If the Guest cancels the booking anywhere between 21-11 days before checkin date, they are entitled to a 50% refund.
Any cancellations made after 11 days to checkin date, there would be no refund.
If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever.
If a guest uses the “NOCANCEL” coupon while booking, all cancellation policies are overridden. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same.
Cancellation for peak dates that is Independence day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New year (24th Dec to 2nd Jan) and Republic day (26th Jan) will not be accepted.
A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellation

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

All payments for booking the villa, including meals will have to be pre-paid prior to checkin. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 800 per pet, plus extra for meals, if requested.

Question 27

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress per room can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo  and towels.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 31

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, both the cottages have a WiFi connection. There is adequate network connectivity, if not 3G then 2G. BSNL and VI work best.

Question 32

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 33

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 34

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 35

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 38

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 39

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 40

How do I get there?

Accepted Answer

Follow Aloysius Soares Marg and CG Rd/Kolwada Borla Rd to Bengaluru - Mumbai Hwy/Mumbai Hwy/Mumbai - Pandharpur Rd/Mumbai - Pune Hwy/Sion - Panvel Expy/Sion - Trombay Rd/VN Purav Marg in Ghatla. Continue on Bengaluru - Mumbai Hwy/Mumbai Hwy/Mumbai - Pandharpur Rd/Mumbai - Pune Hwy. Drive from SH92, NH 66, SH96 and MH SH4 to Pandhari. Destination will be on the left.w the paste the driving directions)

Question 41

Is this home child-friendly?

Accepted Answer

This home is near an edge and we request the guests to be careful with children around.

Question 42

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

OR 

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 43

What can we do for fun around the property?

Accepted Answer

The home is situated very close to the nesting sites of the gorgeous Olive Ridley Turtles. When here between February and April, don't forget to pay a visit to the Anjarle Beach (a 15-minute drive) to watch these little babies hatch out and dive into the sea. You can check with our property manager or the caretaker to understand the time slots. 
Ancient temples namely Shree Keshavraj and Shree Vyagreshwar, and Kadyavarcha Ganpati Mandir (Ganesh Temple) are at a distance of 14 kms and 4 kms respectively. 
Indulge in the history of Konkan and Maharashtra at the forts of Suvarna and Kanak Durga (4 kms. from the home) and hop onto a story with your little ones at the Panhalekaji Caves (50 kms. from the home). 
When the sun rises on the other side, and the lights go dim, walk upto the viewing deck and amidst the euphonious melodies of the Arabian Sea, look up and gaze at the stars that twinkle. 
The property manager will be more than happy to arrange a local boating experience with you where you can have a little picnic of your own. Boating towards the sun as it sets with your favorite food and meal - just imagine!
Every morning, from 7 am to 10 pm, a dolphin show happens just 5 minutes from the home - huge fun for the kids, eh?
The Harnai Beach (a 15-minute drive) is a colour changing beach where a fish auction also happens, everyday! Both these experiences are worth every indulgence and are very rare to find.

Question 44

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool attached to the room. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 45

Is there a beach close by and is it clean and safe?

Accepted Answer

The home is situated very close to the nesting sites of the gorgeous Olive Ridley Turtles. When here between February and April, don't forget to pay a visit to the Anjarle Beach (a 15-minute drive) to watch these little babies hatch out and dive into the sea. You can check with our property manager or the caretaker to understand the time slots. 
Ancient temples namely Shree Keshavraj and Shree Vyagreshwar, and Kadyavarcha Ganpati Mandir (Ganesh Temple) are at a distance of 14 kms and 4 kms respectively. 
Indulge in the history of Konkan and Maharashtra at the forts of Suvarna and Kanak Durga (4 kms. from the home) and hop onto a story with your little ones at the Panhalekaji Caves (50 kms. from the home). 
When the sun rises on the other side, and the lights go dim, walk upto the viewing deck and amidst the euphonious melodies of the Arabian Sea, look up and gaze at the stars that twinkle. 
The property manager will be more than happy to arrange a local boating experience with you where you can have a little picnic of your own. Boating towards the sun as it sets with your favorite food and meal - just imagine!
Every morning, from 7 am to 10 pm, a dolphin show happens just 5 minutes from the home - huge fun for the kids, eh?
The Harnai Beach (a 15-minute drive) is a colour changing beach where a fish auction also happens, everyday! Both these experiences are worth every indulgence and are very rare to find.

Question 46

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, the home has a seafront. The water body is safe but guests are advised to be careful around it.

This home is no longer on our network