Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would have to book the entire villa. If you are travelling with a larger group then you can also book SaffronStays Kaia Waters by Kosha Villas and SaffronStays Ahilya Waters by Kosha Villas which are on the same premises and can accommodate total 24 guests

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Upto 2 cars can be parked.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 146 people can be accommodated in the villa for an overnight stay. If you are travelling with a larger group then you can also book SaffronStays Kaia Waters by Kosha Villas and SaffronStays Ahilya Waters by Kosha Villas which are on the same premises. Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com.

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver accommodation is available, house-help accommodation is not available. Charges for driver accommodation are Rs. 1500 per person, per night including meals. Up to 2 drivers can be accommodated.

Question 5

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals in Indian, Continental and Oriental cuisines. We have a standard menu, and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you. Meal preferences to be conveyed 48 hours before check-in. The package rates mentioned for meals are applicable only if meals are pre booked and paid for prior to the check-in. Post check-in the rates applicable would be higher and the meal package will be as mentioned below. Meals: Adult- 2500 (All meals), 1700 (Dinner+Breakfast), Child- 2000 (All meals), 1500(Dinner+Breakfast)

Meals:

Adult- 2500 (All meals),
1700 (Dinner+Breakfast),

Child- 2000 (All meals),
1500(Dinner+Breakfast)

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 7

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have an aquaguard for a steady supply of filtered drinking water.

Question 8

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. We levy an on-site cash handling charge (₹500) and request you to pay for all meals before check-in to avoid this inconvenience. The caretaker is also present on-site to assist you at all times. We offer healthy home-cooked meals prepared, please refer to the menu for all details. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge. Breakfast and Dinner are compulsory in the meal package. Meal preferences to be conveyed 48 hours before check-in. The package rates mentioned for meals are applicable only if meals are pre booked and paid for prior to the check-in. Post check-in the rates applicable would be higher and the meal package will be as mentioned below.

Meals:

Adult- 2500 (All meals),
1700 (Dinner+Breakfast),

Child- 2000 (All meals),
1500(Dinner+Breakfast)

Question 9

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 10

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 12

What are the meal charges for children?

Accepted Answer

Children up to the age of 6 shall not be charged for meals. Children in the age group 6-11 shall be charged Rs 1500 per day.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

Guests will only be able to access the villa that they have booked and are requested not to venture into the neighbouring villas. We request our guests to respect the privacy and personal space of other guests.

Question 17

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

Guests are advised to travel in sturdy SUVs stocked with backup tires as the last few kilometres of the approach road are rough.

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in the villa for an overnight stay. For larger groups, guests can book SaffronStays Kaia Waters By Kosha Villas and SaffronStays Ahilya Waters by Kosha Villas which are on the same premises. Access to the pool will be subject to the home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoots/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 28

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 29

How many extra mattresses can be provided?

Accepted Answer

2 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 30

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 32

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 33

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

There is a jio dongle in the villa.

Question 34

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 35

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 36

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 37

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 38

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 39

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 40

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 41

Is this home senior citizen friendly?

Accepted Answer

No, our home is not very senior citizen/elderly-friendly. The home has to be accessed via a wooden bridge and requires walking up and down stairs. We do not recommend this for elderly guests.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa. Pets are not allowed in the pool.

Question 44

How do I get there?

Accepted Answer

Guests can take the NH48 Mumbai-Pune Highway towards the old Khandala Road in Lonavala. The exact address and travel route would be shared after booking. Guests are advised to travel in sturdy SUVs stocked with backup tires as the last few kilometres of the approach road are rough.

Question 45

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis and Darts. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 46

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly. There are many indoor activities that will keep your children occupied. Parents are advised to be cautious when allowing kids to run around.

Question 47

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Pawna Lake is nearby. It is about 20 minutes drive from our home.

Question 48

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. The dimensions of the pool are 24 x 8 feet. The pool is 4 feet deep. Pool timings are between 9 am to 7 pm. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 49

What can we do for fun around the property?

Accepted Answer

Indulge in a luxurious and exclusive experience at our signature home, which offers a wide range of entertainment options such as carrom, board games, and a private pool.
We offer fresh Indian, Continental and Oriental cuisines prepared by our on-site home chef. Wind down at the end of the day with a delightful outdoor bonfire experience under the open skies.
For those seeking relaxation, treat yourself to a rejuvenating massage session, available for an additional charge with prior notice. Unwind in nature as you explore the beautiful premises and take a leisurely stroll in nature.
Want to host a party? We can decorate the space and arrange live music and karaoke sessions for special occasions like birthdays, anniversaries, proposals etc on prior intimation at additional charges.
Adventure lovers will love the location of this estate as you can go on the famous Tung Fort trek within 10 km away and enjoy water activities like boating and canoeing at Pawna Lake which is 5 km away.
Additionally, there are three Hindu temples nearby, and our property manager can guide you with the same.